PLEASE read this page carefully!! There is a LOT of information here that should answer all of your questions. If, however, you have a question that is not addressed, or you need further clarification regarding any of the information given here, please contact me. I can be reached by email at lisa@LJonesPhotography.com or you may reach me by phone at 256-338-7334.
Where are you located?
I am located in Cullman, Alabama. My studio is only 5 minutes from I65 if traveling from out of town. Cullman is centrally located in North Central Alabama. Booking clients will receive detailed directions to my studio.
How do I book the session?
Booking is easy! Simply click on one of the BOOK NOW buttons or links on the main SANTA page and follow the directions. Make sure you fill in all information completely and correctly. During the booking process you will be asked to sign, stating that you have read all of the information contained on this page. After booking:
you will be directed to a questionnaire that must be filled out prior to your session
you will choose your date and time for your order session
you will receive my full product and price list
How much does it cost?
The booking fee/retainer is 150. This is a non-refundable fee.
There is a 250 minimum order requirement for all sessions.
When booking, you have the option to pay the booking fee only or you can pay the minimum order requirement as well. Prints and print products must be purchased separately during your personal order appointment. Wall art starts at 475, albums start at 850, mounted gift prints start at 100. There are several collections available that combine my most popular prints and products for a substantial savings as well as bonuses and add on products created specifically for the Santa sessions.
What does the booking fee/retainer cover?
The 150 booking fee/retainer reserves your spot on the calendar and covers Santa and his assistants fee. If you miss your session or cancel at the last minute, Santa and his assistant still have to be paid therefore this fee is nonrefundable.
What is your cancellation policy?
Booking fees/retainers are nonrefundable. Once you have booked your session, please place your date and time on your calendar and plan around your scheduled time. I expect all sessions to book early so should you have a conflict with your time it is unlikely there will be an open slot available that would allow a schedule change.
What happens if my child is sick on his session date?
If your child is sick, please notify me ASAP. Do not show up for your session with a sick child. Any child who is obviously sick will not be allowed to enter the studio. I reserve the right to check everyone's temperatures upon arrival. In the event that your child is sick on the day of his session, I will do everything possible to reschedule. If that is not possible, your booking fee can be applied to a future session. Failure to show up for your session for any reason will result in a forfeiture of your booking fee/retainer.
How long is the session?
Sessions are scheduled 1 hour apart. Time in the studio with Santa will average 30 to 40 minutes. No session will exceed 45 minutes as time is needed in between sessions to wipe down props.
What are the age requirements?
The Santa experience is most suitable for children over the age of 3. If you have a child approaching the age of 3 or have multiple children and one child is under the age of 3, please feel free to call me for a consultation before booking. Your child needs to be able to interact with Santa. Age is not necessarily the deciding factor on how well any child will do with Santa. You know your child and your child’s personality better than anyone. At this time, I am not accepting any bookings for infants and toddlers. If there is enough interest, I might possibly set aside one day to schedule shorter session times for the younger children.
What should my child wear?
Since this is a very stylized session with the goal of creating beautiful artwork and storybook albums that you will keep for a lifetime, I highly recommend that you adhere to the suggested dress code. I have provided a WARDROBE GUIDE. This year’s set has an old world/vintage/antique look and feel. You have the option of dressing your children in pajamas, casual, or dress attire as outlined HERE.
When do I get to see the images?
After your Santa session you will return for your personal order session. During the order session you will view a selection of images and order your prints and products. My goal is to make it easy for you to get what you love in a pressure free atmosphere. I walk you through the entire process and help guide you to select the products that are best suited for display in your home. After booking, watch your email for a questionnaire that you will need to fill out and submit before your portrait session. On this questionnaire, you will choose the date and time you wish to return for your order session.
How do I place an order?
All orders will be placed during the order session so it is very important that all decision makers be present during this appointment. It is recommended that you not bring young children to the order appointment. I have allotted 1 ½ hours for this process. As with the portrait session, it is important that you arrive on time.
What products do you offer?
Product offerings include a leather bound, limited edition storybook album, classic albums, heirloom hand painted wall portraits, framed fine art wall portraits, wall portraits available on acrylic, metal or suede canvas, image boxes, gift prints, and more.
When do I pay for my order?
A 250 minimum order is required on all sessions which can be paid when booking. If choosing this option, when you arrive for your order session, you will have a 250 credit that will be applied to your order total. The balance can be paid in full at the time of ordering. You may also choose to pay a deposit of 50% of your total when placing your order. The balance will be due once your order is retouched and ready to submit to my labs for printing. All orders must be paid in full before submitting to my lab for printing. I accept checks, cash, credit and debit cards. All sales are final. Once an order is sent to my lab I can not make any changes.
How long will it take to get my prints and products?
Once you place your order, please allow up to 8 weeks for your product to be ready for pickup. You will be notified once your order is ready. All orders will be available for pickup at my studio.
Do you provide digital files?
You will receive a watermarked digital file sized for social media sharing of each photo that you order. I do not offer a digital only photo package.
What if I want to use one of the photos to order Christmas Cards?
I offer Christmas cards as an add-on product to collections, wall art or album orders. The Museum Collection includes Christmas cards as part of that collection. If you would like to print your own cards, you do have the option of purchasing a digital copy of any photo ordered for print.
Can I book a session for more than one family (Grandma wants to book a single session for all her grandchildren)?
Unfortunately, no. Because of the size of my set and the space needed for Santa and the children, my studio can not accommodate large groups. Only 2 adults will be allowed to accompany a child/children to the studio for the session.
A bigger issue is that with a large group of children, specifically younger children, one time slot is not enough time for each child to be able to interact with Santa. These sessions are designed to be an interactive experience with Santa, not a posed family photo. If you would like to book a regular portrait session on this set for your family, please contact me with an inquiry.
Can the parents watch?
Yes, but quietly! Once you enter the studio, there will be a specific spot where the parent/s will be allowed to sit and quietly observe. Parents must turn off all cell phones before entering the studio. Absolutely NO photos or videos are to be taken during the session. Parents are to remain quiet and refrain from interacting with or giving direction to the children during their time with Santa. Santa, his assistant and the photographer are all trained to work with the children. Our goal is to create and maintain a calm and enjoyable atmosphere for the children with a goal of capturing natural expressions, whatever those may be! Our hope is that the children will be focused on Santa and their magical time with him and not on the parents. No coaching whatsoever is allowed from the parents.
Can I take my own photos or video during the session?
NO. All cell phones must be turned off before entering the studio. IPads are not allowed. I encourage you to sit back and enjoy watching your children experience the magic of Santa during their session. I know your children are going to look adorable dressed for their time with Santa and that you will want to capture your own cell photos but PLEASE refrain from taking photos of your children until after their time with Santa. Young children have a very limited attention span. My experience has led me to know that if you wear them out by having them perform for your cell photos before they get to me, by the time they get to me, they have nothing left!
Can the parents be included in any of the photos?
Yes, towards the end I will allow parents to join their child/children for a quick photo. Please refer to the wardrobe guide if you want to be included in a photo.
Can the grandparents come to watch?
Because of limited studio space only 2 adults will be allowed. If you are a single parent and wish to bring a grandparent, you may certainly do that or if one parent can’t come and you wish to bring a grandparent in his place that is acceptable as well.
Can you accommodate a child with a disability?
Absolutely! When filling out the questionnaire that you will receive after booking, there will be a space where you can let us know about any special needs your child may have. If your child is wheelchair bound or requires the use of a walker or other aid, we will arrange for you to park and enter the studio directly when it is time for your session. If you have a child with any special needs, please let me know so that we can do our very best to ensure that your child has an amazing experience with Santa.
Can my child bring his favorite toy with him?
Yes. If your child has a small toy he is attached to that provides comfort for him, then by all means let him bring it. However, please keep in mind that large sized items can impede my ability to capture your child’s face and trying to remove or rearrange these items for photos will only serve the purpose of upsetting him. I would limit toys to one, keep them small, and try to choose an item that will blend with the aesthetics of the set.
Can I bring a gift for Santa’s bag?
Absolutely!! If you wish, please bring a small, wrapped gift for each child with her name on the tag. Place the wrapped gifts in a bag and present them to the greeter when you arrive. We will slip the gifts into Santa’s bag. Towards the end of your time with Santa, he will reach in his bag and present each child with their gift.
Do you allow pets?
Maybe, but please keep in mind that session time is limited and unless your pet is highly trained, any pet can distract from the children's time with Santa. If your pet is a service dog then yes, as long as the dog is trained and well behaved. Any pet must be up to date on all vaccinations, freshly bathed and recently treated for fleas. You will be asked to fill out a separate waiver to include any pet. Please contact me to discuss including a pet.
What happens if I am running late for my appointment?
If you see that you are running late, you must text me asap. I will not be monitoring email during session times so please do not email. Any family running more than 10 minutes late for their session may have to forfeit their time or have their session time cut short. Booking fees/retainers are nonrefundable.
What happens if my child is afraid of Santa?
One of the benefits of having a private session is that your child will have ample time to warm up to Santa. My Santa and his assistant are both wonderful with children so please allow them time to interact with your child (we have a few tricks up our sleeves). If needed, one, or both parents may be asked to join the child and sit next to Santa. If you know that you have a child who is especially shy or might be hesitant, please come appropriately dressed to join your child for photos if needed. We will patiently work with your child to ensure that he/she has an enjoyable experience resulting in photos that you will treasure for a lifetime. However, the maximum amount of time we can spend with any child/family is 45 minutes.
Tips to help ensure your child has a positive experience with Santa.
Prepare your child ahead of time by talking about the experience in a positive way.
Build excitement leading up to the event.
Include them in preparations, like selecting wardrobe.
Do not schedule a session during what is typically your child's nap time.
Make sure your child is well rested.
Do not schedule a session after another activity your child might be involved in. If they have another activity (sports, dance, gymnastics, etc.) on the same day as their portrait session, please consider skipping the other activity for that day.
Make sure your child is well fed before coming for the session. Feed them a snack or meal BEFORE coming and before you dress them in their portrait attire.
Do NOT bring food with you to the session to use as a bribe. No food is allowed in the studio. All children will be given a sugar cookie to take home with them after their session.
Please do not use bribes or threats to try and coerce your child.
Please refrain from taking your own photos of your child until after their time with Santa. Young children have short attention spans and tire easily. If you wear your child out taking photos before they arrive for their session, it is very likely they will have nothing left for the photographer!
Please make sure that your child's clothing is pressed and wrinkle free. I'm not talking about the wrinkling that can occur with the use of car seats and seat belts, I'm talking about the deep set wrinkles that are present when you remove clothing from the package. Please iron or steam out those deep wrinkles and hang the clothing until time to dress for the session.
What is your policy regarding Covid?
Every effort will be made to keep the studio clean and sanitized. Sessions are scheduled to allow time in between families to spray and wipe down common areas and props, therefore it is imperative that you adhere to your specific session time. I reserve the right to check temperatures before allowing anyone access to the studio.
Copyright Notice, Model Release, Release of Liability and Other Legalities
Lisa Jones/Lisa Jones photography retains copyright and ownership of all images and retains the right to use, reproduce and publish the images in any medium for self-promotion, publicity, advertising, photographic competition, publication, exhibition or for any other lawful purpose. The images may be published either in print or online for these purposes by third parties as submitted by Lisa Jones only. Client hereby waives any right to inspect or approve Photographer’s use of the images produced in any media. Client will not screenshot, save, scan, copy, print, or reproduce images in any manner or medium without written consent from the Photographer. Client may not authorize any reproductions of the images for commercial use, personal use, or for photographic competitions/displays without written consent from the Photographer. Copyright infringement is punishable by law, and violators will be prosecuted.
I understand that some parents may not want their child's photos published or posted online for various reasons. I completely respect the privacy of my clients. If you do not want your child's photos posted online or used for publications, please email a written request to lisa@LJonesPhotography.com.
Lisa Jones/Lisa Jones Photography reserves the right to reschedule or cancel any or all sessions in the event of illness or an emergency on the part of Santa or the photographer. In such a case, if the session can not be rescheduled or has to be cancelled, a refund of the booking fee/retainer and any advance payment towards portrait orders will be offered. In the rare event that Santa has an emergency or illness that prevents him from fulfilling his duties, and a replacement can not be found, client may be offered an alternative Christmas themed portrait session. Given the fact that it is 2020, anything can happen!
Lisa Jones/Lisa Jones Photography, Santa, assistants, team members, or anyone assisting or associated with Lisa Jones Photography cannot be held liable for any exposure to the Covid-19 virus or any other contagion or infectious disease that you may come in contact with during your time at the studio. While efforts will be made to sanitize props and common areas, participation in these portrait sessions could include possible exposure to an illness from an infectious disease including but not limited to Covid-19. In booking a session, you knowingly and freely assume any and all risks involved from possible exposure.
Client releases Lisa Jones/Lisa Jones photographer, Santa and any other employee or team member from any claims in connection with production of the images produced. In the event of any disagreement both parties agree to mediation with a third party arbitrator prior to legal action. By signing client claims to have read and understand this agreement, and is competent to execute it. Signer is either at least 18 years old and the subject of the photographs or certify that they are the parent or legal guardian of the minor subject being photographed and gives consent without reservation on behalf of all persons photographed. This agreement is governed by the laws of Alabama.
Whew! That was a LOT!!! I hope you made it to the end. All information provided is for the benefit of ensuring that your child is prepared for the best experience possible! You will be asked to check a box on the booking form agreeing that you have read this page. A pop quiz might be given... be prepared!